FAQs

To track your order. click here.

Follow the link above to login into your account, locate your order and click "track shipment".

You will receive a shipping confirmation as soon as your order leaves our warehouse. Please note that it can take up to 24 hours to show any sort of an update within the tracking link.

Until your parcel has been sorted and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24 hours to update tracking information online.

If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you.

Orders placed over the weekend or on a public holiday are shipped the following business day.

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.

If you placed an order and have not received a shipping confirmation email from us after 24 hours, please reach out to our Customer Experience team here.

View and track your order by logging into your account here.

Make sure you have searched your promotional, junk, and spam folders in case the email login code has landed there. You can mark us as SAFE too so that you won’t miss a beat from us in future!

Still no luck finding this one? Not to worry, reach out to us here.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Nxtrnd is not obliged to re-send the order to the correct address at our own expense

Please see our Shipping Info for shipping costs.

We ship to all US states. For international shipping, please see our Amazon store here.

Please see our Shipping Info for delivery times.

If no one is home at the time of delivery, your package will be left in a safe location at your shipping address. Be sure to check around the front of your home, especially behind bins/pot plants/fences and under doormats. We also recommend checking with your building management or neighbors who may have collected it for you.

If you are still unable to locate your package after 5 days, reach out to our Customer Experience team here.

Please note - Missing package claim refunds are at the discretion of Nxtrnd. We suggest filing a claim with the carrier directly. Nxtrnd is not responsible for lost, held, or damaged packages sent to freight forwarding services. If you placed an order and your shipping address is a forwarding address, you are responsible for contacting your forwarding company to locate your shipment.

Yes! We offer gift cards for all customers. If you are receiving a refund via gift card it will be converted to USD. Refunds back to the original form of payment are processed with the original currency used to place the order.

You can visit the return portal here to book a return.

• Items can be returned within 30 days of delivery for exchange, gift card or refund. Items marked as final sale are ineligible for return or exchange.
  
• Items must be received in original condition - unworn, unwashed, with all tags still attached.
  
• For hygienic reasons, we do not accept returns for mouthguards.
  
• All product returns must have their hygiene seal intact.
  All items booked in the return must be sent back, if you need to make modifications to your return prior to dropping off, please contact us here.

Styles that have been marked down as Final Sale are not eligible for return or exchange. This is mentioned on the product page.

The following items are ineligible for return:

- ONE Mouthguard

- TWO Mouthguard

- Rush Mouthguard

- Zero Mouthguard

- Classic Mouthguard

- Final sale items

Although we wish we could accommodate all changes, we fulfill orders very quickly!

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately: support@nxtrndusa.com and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Unfortunately, we are unable to allow exchanges on exchange orders.

If you’ve opted for an exchange we’ll let you know your new order details via email once processed!

Please allow 1-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.

You must pay for the return shipping. Return items can be refunded back to the original payment method (with a handling fee) or come in the form of store credit.

Contact our team at this link to receive a return label.

Print Return label from your Return Confirmation email. Package your items. If you saved the Nxtrnd bag, put the item(s) you want to return securely back in the bag. Go to any USPS location and return the package to the address mentioned on the return label.

Click here to start a return or exchange.

Please return items in original packaging if possible.

Returns can be submitted as soon as your original order has shipped. Your return for a refund, store credit or exchange must be submitted within 30 business days of the delivery of your order.

Unfortunately, multiple orders cannot be combined in one package at this time. When a return is submitted in our system, a QR code or label is created specifically for the items in that order. We do not have record of items in other orders because they will not be linked to that label. We are working hard to make this is a better experience for our customers.

If you booked a return online and used our a printable return label, your return was shipped with ground shipping - which can take up to 7-10 business days to reach our returns team.

Once received, we aim to process your return within 6 business days.

We process all refunds and store credits within 6 business days of receiving your items. You'll receive a confirmation email from our team once processed.

Exchange orders are processed once your return has been received and scanned by the shipping carrier. We will send you an email with the details of your processed return. Instant exchanges are processed immediately.

Nxtrnd can process refunds onto the original payment method(s) used at checkout for the order you are returning.

If you paid for your order using a Nxtrnd Gift card, your refund will be processed back onto the gift card.

All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied.

If you've placed an order and received a cancellation email, we sincerely apologize! This happens when the product quantity wasn't available when it came time to fulfill your order.

Not to worry! The cancellation/refund notification confirms that we've already gone ahead and issued a refund for the out of stock item(s). The refund will appear back in your account in 3-5 business days, depending on your bank’s clearance times.

We suggest signing up for a restock notification on the item, and you will be notified via email when the product becomes available again.

Depending on your financial institution, the release will be reflected in your bank account between 1 to 7 business days. We recommend contacting your bank or method of payment directly if you do not see the refund after that timeframe.

As soon as you place your order, we’re on it – we know you need it fast! This means we are unable to make any changes or action order cancellations.

We're sorry to hear you've received your package in less than perfect condition.

To fix this ASAP, head to our contact us page here to get in touch with our Customer Experience team.

Please attach a photo of the damaged package along with any damaged items you received.

We're so sorry to hear you've received an item that’s not in perfect condition.

To fix this ASAP, head to our contact us page here within 30 days of your order being delivered to get in touch with our Customer Experience team. Be sure to include a description of the issue and attach a photo of the issue.

Please note we are unable to assist with product issues for orders placed over 60 days ago. Our quality control process is in place to ensure that our customers have the best shopping experience with us, which includes all of your items being delivered in original condition.

Our quality assurance team ensures all items are scanned and weighed into the package at time of dispatch. Please make sure the item isn’t lost amongst the wrapping.

If you are still unable to locate the item, head to our contact us page here to get in touch with our Customer Experience team.

Once an order is placed we only have a short amount of time to action any changes or cancellations due to our extremely efficient processing times!

Not to worry, we have a very flexible return policy! Items may be returned within 30 days of delivery for an exchange, gift card, or refund. If you want to switch an item in this order, we suggest purchasing now to avoid any items going out of stock before you are able to return this order.

We apologize you received the incorrect item. Please head to our contact us page here to get in touch with our Customer Experience team.

Please include the following information in your message:

• Your name
• Order number
• Email address used to place the order
• Product name and code of the item ordered found on your order confirmation email
• Product name and code of the item received
• Description/photo of the item you received - please attach an image of the incorrect item received to your contact form inquiry.

You may also email our team directly with all of the above to support@nxtrndusa.com.