After your payment is verified, it may take up to 24 hours to process and ship your order.
If you need to change or cancel your order, please contact us immediately. Once your order processed, we will be unable to make any changes.
If your order was unexpectedly cancelled, our fraud filter might have marked your order as fraudulent or your payment method was declined. If you are certain that this is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
In the rare case that your tracking information shows “delivered” to your address but you never received your package, we ask that you file a “lost” package claim with your carrier:
Once you have filed a claim, send an email to firstname.lastname@example.org with the claim number and we will follow up with the shipping carrier.
To accelerate delivery times, we sometimes ship items in separate packages. When doing so, the items in your order might not arrive at the same time. Please send us an email at email@example.com if you are missing your tracking links.
Please note, all orders are documented and photographed prior to shipment to avoid fraudulent claims. We must be notified within 7 days of the delivery date for any of the following issues.
Missing Items: Orders are sometimes shipped in separate packages. If an item is missing, please contact us immediately. Once verified we will send you your missing tracking link or ship the missing item(s).
Wrong Items: If a wrong item is received, please contact us immediately. Once verified we will ship the correct item(s). We will also provide a return label to return the wrong item(s).
Damaged Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.
Defective Items: Claims of defect, and inadequate quality, are taken very seriously. For defect claims contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.
Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection any chargeback will result in the client being (temporarily) placed on the no-sell list until we can get in contact with you.
Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.
MOUTHGUARD SPECS & WARRANTY
Depending on the model, our mouthguard materials are TPE/EVA/Medical Grade Silicone.
Every NXTRND™ mouth guard is covered by our Unlimited Defective Warranty only if registered through our website. This warranty will ensure that if for any reason your mouth guard arrives damaged we will send you a complementary mouth guard package free of charge. Register your mouth guard by clicking here
Unlike many other mouthguard companies, we do not offer any dental warranty. That being said, let us explain why.
A dental warranty is a very thin warranty. If you read the fine print, all it says is that company will pay a certain amount if defects in the product caused the injury.
The warranties mean nothing; if anything, they are worse than no warranty.
VISOR SPECS & WARRANTY
All Nxtrnd visors are covered by our Unlimited Defective Warranty for 365 days from the date of purchase only if registered through our website.
This warranty will ensure that if for any reason your visor arrives damaged, contains color coating defects or plastic cracks, we will send you a replacement package free of charge.You will need to provide evidence of purchase for warranty consideration.