FAQs

UNITED STATES: Free standard shipping on U.S. order over $75 expedited shipping will be shown at checkout.

INTERNATIONAL: Please see our Amazon Store for international shipping options.Click here to learn more.

*Free shipping is applied after discounts and before taxes.

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

The cut-off time for same day shipping for Second Day, Overnight Orders is 10am EST. Any orders placed after that time will be shipped the following business day.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Please see our order tracking page here.

Note: Please give the tracking number 24-48 hours to update. 

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

Domestic Shipping:

USPS Priority Mail - 1-2 Business Day

USPS Expedited Mail - 3-4 Business Days

USPS Standard - 5-6 Business Days 

Please note: The cut-off time for same day shipping is 10am PST. Any orders placed after that time will be shipped the following business day.

In the rare case that your tracking information shows “delivered” to your address but you never received your package, we ask that you file a “lost” package claim with your carrier:

USPS: https://www.usps.com/help/missing-mail.htm 

FedEx: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/ 

UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page 

Once you have filed a claim, send an email to support@nxtrndusa.com with the claim number and we will follow up with the shipping carrier.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes, we have a very secure ordering system.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through.

The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

To accelerate delivery times, we sometimes ship items in separate packages. When doing so, the items in your order might not arrive at the same time. Please send us an email at support@nxtrndusa.com if you are missing your tracking links.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately: support@nxtrndusa.com and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of mouthguards due to hygienic reasons or limited edition clothing pieces.

You must pay for the return shipping. Returns can be refunded back to the original payment method or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

All returns and exchanges should be done by emailing our support team to receive a return label: support@nxtrndusa.com

All returns and exchanges should be done by filling out the form below or by emailing our support team to receive a unique return label. Email: support@nxtrndusa.com

Please allow 1-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.

You must pay for the return shipping. Return items can be refunded back to the original payment method (with a handling fee) or come in the form of store credit.

We are sorry to hear this. Customer satisfaction is our biggest priority. Please email our support team with the subject line “item was damaged” or “I received the wrong item” so we can take care of you!

If you have any questions about your order, please feel free to email us at support@nxtrndusa.com. We are open Mon-Fri from 10am to 5pm EST.

We are open Monday-Friday 10am - 5pm EST excluding holidays and weekends.

Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection any chargeback will result in the client being (temporarily) placed on the no-sell list until we can get in contact with you.

Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend.

Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit.

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

- Join our email newsletter

- Follow our social media pages

- As soon as the item is restocked online, you will receive an email message 

Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on. 

For most of our products we do recommend washing with cold water and hang drying, we would not recommend using a dryer as they might damage or shrink the items. Some products can shrink more considerably than others depending on the materials used. Items that have been washed are not eligible for returns or exchanges.