SHIPPING & ORDER CONCERNS
When will my order ship?
After your payment is verified, it may take up to 24 hours to process and ship your order
How can I change something on my order?
If you need to change or cancel your order, please contact us
immediately. Once your order processed, we will be unable to make any changes.
Why was my order cancelled?
If your order was unexpectedly cancelled, our fraud filter might have marked your order as fraudulent or your payment method was declined. If you are certain that this is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
MOUTHGUARD SPECS & WARRANTY
What type of material is used for the mouthguards?
Depending on the model, our mouthguard materials are TPE/EVA/Medical Grade Silicone.
Is there a warranty?
Every NXTRND™ mouth guard is covered by our Unlimited Defective Warranty only if registered through our website. This warranty will ensure that if for any reason your mouth guard arrives damaged we will send you a complementary mouth guard package free of charge.
Register your mouth guard by clicking here
What about a dental warranty?
Unlike many other mouthguard companies, we do not offer any dental warranty. That being said, let us explain why.
A dental warranty is a very thin warranty. If you read the fine print, all it says is that company will pay a certain amount if defects in the product caused the injury.
"to be free from defects in material and workmanship which could cause damage or injury to the sound, natural teeth of the purchaser herein when properly used in a supervised athletic contest or coach-supervised training session."
Companies are already liable for the damages from a defective product, regardless of whether it was supervised training or not, and without any restrictions on notice of claim or authentication from dentists.
The warranties mean nothing; if anything, they are worse than no warranty.
VISOR SPECS & WARRANTY
Is there a warranty?
All Nxtrnd visors are covered by our Unlimited Defective Warranty for 365 days from the date of purchase only if registered through our website. This warranty will ensure that if for any reason your visor arrives damaged, contains color coating defects or plastic cracks, we will send you a replacement package free of charge. You will need to provide evidence of purchase for warranty consideration.
Register your visor by clicking here
What is NOT covered by the warranty?
Nxtrnd visors are covered for unreasonable breakage and cracking of the plastic. Unfortunately, no visor is scratch proof and we DO NOT claim our product to be. We will NOT cover scratches through our warranty policy. The game of football and lacrosse are collisions sports that imply many different pieces of equipment coming in contact which can scratch the plastic and not be prevented.
How do I claim my warranty?
To claim your warranty, you will first have to show proof of warranty registration. Please send us the order number or email used to register your visor. You will also need to send us a clear photo of the damaged visor. If we decide to fill claim, we will cover all shipping costs of the replacement item.
How do I get sponsored?
When it comes to sponsorships, we usually reach out to the athletes. However, to place yourself ahead of the pack, we suggest you represent our brand and tag us @Nxtrnd in your social media posts. Having a positive and respectful attitude is what we value most. Stay Grinding!
How does my team get sponsored?
If you have any further questions, please feel free to contact us.