Please note that this policy applies to all Sales. We recommend reviewing our standard return policy for details regarding postage fees, return fees, and exchanges.Sale Return Policy

• Items discounted 20–30% are eligible for store credit only if returned within 30 days of delivery.
  
• Items discounted 40% or more and marked Final Sale are not eligible for return or exchange.
  

Items listed as Final Sale are not eligible for store credit, exchanges, or refunds.Please let us know if you have any questions regarding your order.

During busy seasons, our warehouse may experience slight delays due to the influx of orders. However, your order will typically be fulfilled within 2–3 business days and should arrive within 5-7 business days. 

We happily accept returns for items in their original condition—unused, unworn, and unaltered—with tags attached for a refund, store credit, or a one-time exchange. All return requests must be made within 30 days of the delivery date.

All mouthguards are final sale for hygiene and clearance reasons.

Please don't discard your NXTRND packaging. If you need to make a return, we ask that you use the NXTRND packaging your item arrived in to help protect your item during transit.

Refunds, store credit, or exchanges will be processed within 5 business days of receiving the returned package. Refunds can only be issued to the original payment method. A $5 return processing fee will be applied if a refund is selected. Shipping fees are non-refundable.

To begin your return, please click here.

Please note that all international orders outside the USA are final sale. We do not accept returns or exchanges.

We recommend to always receive a receipt when dropping off your return. We do not recommend placing your return in a dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.

The returns processing fee helps cover part of the cost of the shipping label we provide for returning your order to our receiving team.

This fee applies only if a refund is selected during the return process.

Start a Return

We are sorry to hear you need to return! Please Click this link to start your return.

If your order arrives faulty, incorrect, or there is any issue with it, please contact us within 14 days of the delivery date. We’re happy to help, but if more than 14 days have passed, we will not be able to offer support or a resolution.

Our discount codes are for one time use and are unable to be reloaded if you return your order.

Our team requires 1-2 business days to fulfill orders. Once your package is on its way, you’ll receive an email with your tracking number. During peak season or sale events, fulfillment may take a bit longer, so please allow up to 2-4 business days for delivery.

Please note that orders aren’t processed over the weekend, and any US expedited order placed after 12:00 PM will be fulfilled on the next business day.

Once your order has been fulfilled, please allow 2-5 business days for delivery. Keep in mind that carrier delays may occur.

We do not ship or deliver on weekends, and some orders may require a signature upon delivery.

For express shipping, orders must be placed by 12:00 PM EST to ship the same business day. Expedited orders placed after 12:00 PM EST will ship the following business day and are delivered Monday through Friday. 

Once your order has been fulfilled, please allow 3-12 business days for delivery. Keep in mind that carrier delays may occur. During peak season or sale events, fulfillment may take a bit longer, so please allow up to 2-4 additional business days for delivery.

We offer free standard shipping for US items over $60 pre-tax and pre-shipping.

If your US order is under $60, the shipping fee will be calculated at checkout.

If you need to expedite your package, we offer expedited shipping. Shipping fee will be calculated at checkout.

Please note, we do not fulfill orders over the weekend, and any expedited order placed after 12:00 pm will be fulfilled the following business day.

If more than 30 days have passed since our last communication, the resolution previously provided will no longer be honored. We kindly ask that you follow up within 30 days of our initial offer or resolution to ensure we can assist you.

Duties and import fees are not included in your order total. These charges are determined by your destination country's customs authorities and, if applicable, must be paid by the customer prior to delivery.

We accept the following payment methods:

VISA
MasterCard
Discover
Diner's Club
Amex
Apple Pay
Google Pay
Shop Pay
PayPal

We begin processing orders as soon as they are placed to ensure fast shipping. If you need to modify or cancel your order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that changes or cancellations can be made once an order has been confirmed.

We offer a detailed Fit Guide to help direct you to the right size. If you need any further assistance, please contact our customer service team through our contact page!

Yes! We are available at Dicks Sporting Goods, Scheels, and Academy.

We ask for 1 business day to send out gift cards, please allow this time. We do not send out physical gift cards, we provide digital online gift certificates.